EN
SECURITY CENTER

YOUR TRUST, OUR PRIORITY

At GTI Bank, we understand that the security of your financial information is crucial. We have implemented robust security measures to ensure your banking experience is safe and secure. We begin with multi-factor authentication (MFA) to strengthen the verification process. By requiring multiple forms of identification, such as passwords and OTPs, we add an extra layer of protection to your accounts. Our strong password policies mandate the use of complex passwords and frequent updates, further reducing the risk of unauthorized access.

ADVANCED BANKING SECURITY

In today’s digital age, the security of our bank's online services is paramount to protecting sensitive financial information and maintaining customer trust, we are committed to providing a secure banking environment that safeguards our customers' data and transactions.

SAFEGUARDING YOUR WEALTH

Network security is another critical focus area. We employ firewalls to monitor and control network traffic coupled with intrusion detection and prevention systems (IDPS) that help us identify and block malicious activities. Regular penetration testing and vulnerability scanning are conducted to ensure our systems are resilient against emerging threats.

Secure Banking Tips

General Security Tips

Fraud Awareness

Report a Scam

 Tips for Secure Bankings

Tips for Secure Banking
At [Your Bank], we are committed to ensuring your money, personal information, and privacy are kept safe. We do this by using the best and latest security measures for all our digital platforms.
As our customer, there are some things you must do to also ensure your safety and security whilst using our banking platforms so as to not hand over the key to your account to anyone.
  1. Always use a strong password and PIN for all accounts.
    • - Don’t use your name or the name of your close relatives or friends as a password.
    • - Do not use your phone number or date of birth either.
    • - Do not use sequential numbers such as 1234 or 2468 as these are very easy to guess.
    • - Always use a longer password (8 characters at least), a sentence is even better.
    • - Use a mixture of uppercase, lowercase, numbers, and special characters.
  2. Avoid using the same PIN or password across different accounts.
  3. Change your password and PIN as frequently as possible.
  4. Do not share your password or PIN with anyone.
  5. Do not write your password or PIN down.
  6. Always make sure that there is no one looking over your shoulder when you are entering your PIN or password.
  7. Never give your OTP (login code) to anyone over text or call.
  8. Never give any personal banking details to anyone who calls claiming to be from your bank. (PIN, password, OTP)
  9. Always log out of banking portals whenever you are done with a transaction.
  10. Enable your notifications to be able to receive alerts on any transaction that takes place on your account.
  11. Be cautious of any SMS, text, email, or call that creates a sense of urgency or panic, telling you your account has been compromised and asking you to click on a link to update or to give out some personal information to update your account. You can always call the customer service number to verify.
  12. Be cautious when using public Wi-Fi. As much as possible, whenever you want to carry out any financial transactions, do not use public Wi-Fi.
  13. You should never follow a banking link sent to you in a text message (especially on social media) or e-mail; instead navigate directly to the Bank’s Website.
  14. Do not use public devices when accessing your banking portals. Eg. in an internet café, library, etc.

General Security Tips

General Security Tips
  1. Always use a strong password and PIN for all accounts (Do not use information about yourself that can be easily guessed).
  2. Avoid using the same PIN or password across different accounts.
  3. Do not share your password or PIN with anyone.
  4. Ensure your device always has a lock, whether password, biometric, or PIN.
  5. Always enable two-factor authentication on accounts where applicable.
  6. Always set strong security questions and use answers only you know.
  7. Do not reveal too much sensitive information about yourself on social media.
  8. Be cautious of the websites you visit. Do not click on unexpected pop-ups and ads.
  9. Be cautious of the files, attachments, and software you download on the internet as this can lead to malware or virus attacks which can be used to steal your passwords.
  10. Be cautious when using public Wi-Fi. As much as possible, whenever you want to carry out any financial transactions, do not use public Wi-Fi.
  11. Always lock your phone when not in use and ensure your phone has a secure lock.
  12. Always download mobile apps from reputable sources: Google Play Store or App Store.
  13. Install anti-virus software that prevents, detects, and removes malicious programs.
  14. Always keep your phone and apps updated.
  15. Always ensure that your connection is secure; check that the website URL has https in the address line. Eg.
  16. Be cautious of the USB drives you connect to your device. They can contain malware. Always scan a USB device before you use it.
  17. Always protect your debit and credit cards. Keep them in a secure location.
  18. Verify the authenticity of vendors on the internet and on social media that you buy products from.

Fraud Awareness

Cybercrime is any criminal or illegal activity that targets or is carried out via the internet or computers, mostly with the intent of making money. Cybercrime and fraud have become more rampant as the computer and the internet have become central to commerce, entertainment, and work and everyday lives.
The motives of these cybercrimes are to:
  • Gain access to financial accounts.
  • Create new accounts or make purchases under your name.
  • Lock your files or find personal information that can be used to blackmail you.
  • Communicate through social media or email under your name in order to get money from others.
Some of the techniques used by cyber criminals are: Social Engineering, phishing, malware, preying on naivety or carelessness of users · Phishing (Smishing/Vishing): When an attacker sends an email, text or call that’s designed to get you to click a link or download a file, either to give away important information or to trigger malware (malicious software) downloading onto your computer. They often look like real emails and can imitate legitimate websites, for example from a company you use asking you to make a payment or reset a password. · Social Engineering: When someone pretends to be someone they are not in order to trick you to give them confidential or personal information that may be used for fraudulent purposes. · Malware: These comes in the form of viruses and software that can be used to steal information from your device and send it back to the criminal. · Preying on the ignorance or carelessness of users: In some cases, cybercriminals do not need to use sophisticated methods to gain access to information or people's accounts. Using a phone without a lock, sharing your passwords with others, using the same password for multiple accounts, writing down your password, visiting and download files from unsafe websites, connecting to unsafe Wi-Fi, sharing of OTP can make it easier for a cybercriminal to gain access to your account. Some tips to identify fraud
  • The message or email is sent from a public email domain (gmail, yahoo) or has a wrong SMS sender ID.
  • You receive a message with a deal or offer that seems too good to be true.
  • The name of the bank in the message is spelt wrongly. Even if one letter is in the wrong place, it should raise your suspicion.
  • The SMS or email has grammatical or spelling errors.
  • It is asking you to provide some personal information, e.g., PIN, OTP, Password.
  • The message creates a sense of urgency or contains a message that makes you panic or put fear in you.
Examples:
  • Your account has been locked or blocked.
  • Your card has been blocked.
  • They’ve noticed some suspicious activity on your account.
Tips to prevent yourself from becoming a victim
  1. If you get a text message, email or call that you weren’t expecting and it asks you to give out some personal information, don’t take the bait.
    • Don’t click on any links either.
    • We will not ask for sensitive information about your account by text, email or call.
    • You can always call our contact centre to verify the text message, call or email.
    • Also:
  2. Be careful of offers on the internet that seem too good to be true
  3. Do not put out too much information about yourself on social media. Fraudsters can use this information to learn about you and pretend to be someone you know or who knows you
  4. Do not share your password, PIN or OTP with anyone
  5. Protect your SIM card with a PIN
  6. Do not use public devices when accessing your banking portals
  7. You should never follow a banking link sent to you in a text message (especially on social media) or e-mail; instead navigate directly to the Bank’s Website.
  8. Be cautious of any SMS or text or email or call that creates a sense of urgency or panic, telling you your account has been compromised and asking you to click on a link to update or to give out some personal information to update your account.
  9. Always lock your phone when not in use and ensure your phone has a secure lock.
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